Privacy policy

Privacy Policy for RAIN AND HAY

Last Updated: 01.12.2025

1. Introduction

Welcome to RAIN AND HAY. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, built and hosted using Squarespace.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information when you interact with our website, such as when you:

  • Submit a contact form

  • Request a consultation or quote

  • Subscribe to our mailing list

  • Communicate with us directly

This may include:

  • Name

  • Email address

  • Phone number

  • Project details or design preferences

  • Any other information you voluntarily provide

2.2 Automatically Collected Information (via Squarespace)

Since our website is built on Squarespace, certain technical information may be automatically collected, including:

  • IP address

  • Browser type and version

  • Device type

  • Geographic location (approximate)

  • Pages visited and time spent on each

  • Traffic sources

Squarespace uses cookies and analytics tools to collect this data. You can learn more about their practices in the Squarespace Privacy Policy.

2.3 Cookies and Tracking Technologies

Cookies may be used to:

  • Improve website performance

  • Remember user preferences

  • Analyse visitor traffic and behaviour

You can disable cookies in your browser settings, although some website features may not function properly.

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries and provide interior design services

  • Communicate with you regarding consultations or projects

  • Improve website functionality and user experience

  • Ensure website security and detect fraud

We do not sell or rent your personal information.

4. Sharing Your Information

We only share your information in limited situations:

4.1 Service Providers (Including Squarespace)

We may share information with trusted third-party service providers who assist with:

  • Website hosting (Squarespace)

  • Data analytics

  • Email delivery

  • Customer communications

These third parties only access your information as needed to perform their services.

4.2 Legal Requirements

We may disclose your information if required by law or to protect our legal rights.

4.3 Business Transfers

If RAIN AND HAY undergoes a business transition, such as a merger or acquisition, your information may be transferred as part of that process.

5. Data Security

We take reasonable steps to safeguard your personal information. However, no internet transmission or electronic storage method is entirely secure, so we cannot guarantee absolute protection.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request updates or corrections

  • Request deletion of your data

  • Opt out of marketing communications

To make any of these requests, please contact us using the details below.

7. Third-Party Links

Our website may include links to external websites. We are not responsible for their content or privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with an amended “Last Updated” date.

9. Contact Us

For any questions about this Privacy Policy or your data, please contact us at:

RAIN AND HAY
Email: victoria@rainandhay.co.uk
Phone: 07710528587
Website: www.rainandhay.co.uk